Where are we and When will I receive my order?
You can simply give us a call at 62277220 or through our Whatsapp Hotline support at +65 97291151 to check your order
or SMS <CheckOrder> to +65 92791151 and our customer care will call you back within an hr.
We are located at Tradehub 21, No. 8 Boon Lay Way #03-08 Singapore 609964
The delivery time for your order depends on the seller(s) you have ordered from. Usually, you can expect to receive your order within 1 to 5 working days if you ordered from local sellers. If you have ordered from overseas sellers, the delivery time may vary from 5 to 20 working days.
I ordered multiple items, but I only received 1, where are my other items?
If you ordered from multiple sellers in one order, then you will receive your order in separate parcels from each seller. If you ordered all the items from the same seller and still find some items missing in your parcel, then please reach out to us at 62277220 or Whatsapp Hotline support at +65 97291151 and we will investigate the matter for you right away.
Can I prearrange the date I want to get the delivery?We apologize that we are unable to accommodate specific delivery time requests at the moment. If you are not available at the time of your delivery attempt, the courier partner will try to re-deliver to you at another time.
Do you deliver during weekends and holidays?Some of our courier partners may attempt deliveries during the weekend, and some on holidays. However, if you are not available at the given address on the weekend they will re-attempt the delivery on a working day.
I need my order now, can StoreToBuy speed up the delivery?Unfortunately, we are unable to expedite the delivery of orders. However, we try our best to ensure your parcel is delivered within the promised delivery time.
I just received an email saying that my item has been shipped. When will I receive my order?
The delivery time for your order depends on the seller(s) you have ordered from. Usually, after the shipped notification you can expect to receive your order within 1 to 5 workings days, if you ordered from local sellers. If you have ordered from overseas sellers, upon receiving the shipped notification it may vary from 5 to 20 working days.
How can I know the exact date and time of the delivery?We apologize that we are unable to give you an exact date and the time of delivery. You can call us at 62277220 or Whatsapp Hotline support at +65 97291151 for us to assist you. The delivery time for your order depends on the seller(s) you have ordered from. You will receive the order within 1 to 5 workings days if you have ordered from a local seller and may vary from 5 to 20 working days if you have ordered from an overseas seller. You will receive email notifications for all orders from our system, keeping you informed of the status of your order.
Will I receive a call before delivery?Unfortunately our delivery partners are unable to guarantee a call before the delivery. Some couriers may call or send a SMS notification to you before attempting delivery or when they arrive at the delivery address. If you are not available at the time of your delivery attempt, the courier partner will try to re-deliver to you at another time.
What if I am not at home when the package arrives?If you are unavailable to receive your package when it arrives, we will try to re-deliver it to you at another time.
Does StoreToBuy offer International shipments options?International shipment options are not available at STORETOBUY at the moment.
Can you deliver the item to my condo/building/office reception?Our delivery partner will attempt delivery to your stated shipping address first. If you are unreachable at your address, the driver will only be able to hand over the parcel to your reception staff if you have given prior authorization to our delivery partners and if your building's policy allows it.
Can StoreToBuy deliver the package to my office?StoreToBuy will deliver your order following the address you provide during checkout, whether it is your house address or office address. In case you want to change your delivery address post purchase, please send us your inquiry at 62277220 or Whatsapp Hotline support at +65 97291151 we will help you to change the address and also send you a confirmation once done.
Can I pick up my order at StoreToBuy office?
StoreToBuy doesn't offer this option for now.
Why do I get an email notification from StoreToBuy saying my shipping address is incomplete?
Your provided shipping address may lack information on unit or floor number. A complete and qualified address should contain a street address, unit / floor number and post code. This is to help our courier locate your shipping address more accurately and easily.
What is Postal Shipping Service?
Postal Shipping service is the normal mail service offered by Singpost. Some sellers on our platform use this shipping method to ship out their products. We would like you to take extra note that there is a risk of lost mail/delay with this shipping method. Furthermore, there's no tracking feature with normal mail.
Why did I receive a notification that my item is Delivered when I have not yet received the item?
Please contact us at 6227 7220 or Whatsapp Hotline support at +65 97291151 right away if you received a notification that your item is Delivered, but you have not yet received the item. Our Customer Service team will investigate the matter and get back to you as soon as possible. In the mean-time, we suggest you check with your family members or other persons who might have received the parcel on your behalf.